Refund Policy.

Modification Date: 5th June, 2023
Effective Date: 5th June, 2023

At [Your Company/Organization/Website], we strive to provide high-quality architectural design services to our clients. However, we understand that there may be situations where you may need to request a refund. This Refund Policy outlines the circumstances under which refunds may be granted and the process to follow for requesting a refund.

  1. Eligibility for Refund:

Refunds may be considered under the following circumstances:

a. Non-Delivery: If we fail to deliver the architectural design services as outlined in the agreed-upon scope of work and within the specified timeframe.

b. Defective Service: If the architectural design service provided does not meet the requirements or specifications outlined in the agreement or if there are significant errors or omissions that render the service unusable or ineffective.

  1. Refund Process:

To request a refund, you must follow these steps:

a. Contact our customer support team: Notify us of your intent to request a refund by contacting our customer support team. Provide details about the issue and any supporting documentation or evidence.

b. Review and evaluation: We will review your refund request and evaluate it based on the eligibility criteria mentioned above. We may request additional information or clarification during this process.

c. Resolution and decision: Upon completing the evaluation, we will notify you of our decision regarding your refund request. If your request is approved, we will outline the refund amount and the method by which it will be processed.

  1. Refund Options:

If a refund is approved, the following options may be available:

a. Full Refund: In some cases, a full refund of the amount paid for the architectural design service may be granted.

b. Partial Refund: Depending on the circumstances, a partial refund may be offered if only certain aspects of the service are deemed unsatisfactory or non-deliverable.

  1. Refund Timeframe:

Refunds will be processed within [number of days] from the approval of the refund request. Please note that the time it takes for the refunded amount to be credited to your account may vary depending on your payment provider.

  1. Non-Refundable Items:

Certain items may be non-refundable, including:

a. Out-of-scope work: Any additional work requested or modifications made beyond the original agreed-upon scope of the architectural design service.

b. Third-party expenses: Costs incurred for third-party services or materials that have been purchased or utilized as part of the architectural design project.